Tracking order

Thank you for choosing FolioVellum. We are committed to ensuring a transparent and smooth journey for your order, from our studio to your doorstep. This page details how you can track your shipment.

How to Track Your Order

  1. Order Confirmation: Immediately after your purchase, you will receive an order confirmation email at the email address you provided. This email contains your unique Order Number.
  2. Shipping Confirmation & Tracking: Once your order has been processed and handed over to our shipping partner, we will send you a shipping confirmation email. This crucial email will contain your tracking number and a direct link to the carrier's tracking page.
  3. Using Your Tracking Information: You can use the provided tracking number to monitor your package's progress in real-time.

Note: Please allow 1-2 business days for order processing before the tracking information becomes active. During peak seasons, processing times may be slightly longer.

Universal Package Tracker

For your convenience, you can also use universal tracking platforms that aggregate information from hundreds of carriers worldwide. We recommend:

17Track

17Track is a reliable and comprehensive global package tracking service.

  • How to use it: Simply visit their website, paste your tracking number into the search field, and click "Track".
  • It will automatically detect the carrier and display the latest status updates and location of your parcel.

Need Further Assistance?

If you encounter any of the following situations, please do not hesitate to contact our customer support team:

  • You have not received a shipping confirmation email within 3 business days.
  • Your tracking number shows no movement or information for more than 5 business days after the "Shipped" status.
  • The tracking status indicates a delivery exception or failed attempt.
  • You have any other questions regarding your shipment.

For the fastest assistance, please email us at [email protected]. Include your Order Number and/or Tracking Number in your inquiry to help us resolve your issue promptly.

We appreciate your trust in FolioVellum for your Filing & Storage, Writing Instruments, and creative needs.